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FAQ 1: What is the Sunny Time Scheme?
Serve your customers …Reward yourself!
Join the Aldemar Sunny Time Club and get the chance to earn a free holiday in any one of the superb Aldemar Hotels.
By visiting our website www.aldemarhotels.com under the link Travel Agents, you will find the application form for the Sunny Time Programme. Once you have become a member, a personal account will be opened.
Within just a few reservations your dream holiday will come true….
FAQ 2 : How do I collect my points in order to win free holidays?
Collecting your points is very simple!
When making a reservation for any of the Aldemar Hotels you accumulate points that can be redeemed against a stay at the following Aldemar properties of your choice :
- Royal Mare Village (Crete)
- Knossos Royal Village (Crete)
- Cretan Village (Crete)
- Paradise Royal Mare (Rhodes)
- Paradise Village (Rhodes)
- Olympian Village (West Peloponnesus)
Please find below the Point-Table with the value of each overnight for the bookings you make on behalf of your customers.
| POINTS TO BE GIVEN FOR SEASON 2008 | |||
| HOTEL | ROOM TYPE | POINTS | OVERNIGHTS |
| Knossos Royal Village | All room types | 10 | per overnight |
| Cretan Village | All room types | 10 | per overnight |
| Paradise Royal Mare | All room types | 10 | per overnight |
| Paradise Village | All room types | 10 | per overnight |
| Royal Mare Village | All room types | 15 | per overnight |
| Olympian Village | All room types | 15 | per overnight |
| All hotels | Suite/Villa | 20 | per overnight |
Room examples
For every booking:
| 1 room in Knossos Royal Village | X 7 | overnights | = 70 points |
| 1 room in Royal Mare Village | X 7 | overnights | = 105 points |
| 1 Villa or Suite in any one of the Aldemar Hotels | X 7 | overnights | = 140 points |
FAQ 3: Your Spa-cial benefits!
By making extra reservations for any thalasso package per person at the Royal Mare Thalasso in Crete or the Royal Olympian Spa & Thalasso in West Peloponnesus, you collect extra points. This applies for every booking made.
Please find below the Point-Table with the value of each thalasso package day for every booking you make on behalf of your customers.
| THALASSO & SPA CENTER | DAYS | POINTS |
| Royal Mare Thalasso & Royal Olympian Spa & Thalasso | 1 day | 10 |
| Royal Mare Thalasso & Royal Olympian Spa & Thalasso | 2 days | 20 |
| Royal Mare Thalasso & Royal Olympian Spa & Thalasso | 4 days | 40 |
| Royal Mare Thalasso & Royal Olympian Spa & Thalasso | 6 days | 60 |
FAQ 4: How do I become a Sunny Time member?
Visit our website www.aldemarhotels.com and click on the Travel Agents link.
Choose the “Become a member” link, fill in the application form and then click on the submit button, in order to inform the Sunny Time system.
FAQ 5 : How do I notify the Sunny Time Programm of reservations made in favor of Aldemar?
Visit our website www.aldemarhotels.com and click on the Travel Agents link.
After logging in Sunny Time by using your username and password, select “New Reservation”. Select “claim points” in the field “Select action”and fill in all the reservation form. Finally, press on the “submit” button, in order to update the Sunny Time System.
ATTENTION :
In order for the points to be valid all reservations must be registered strictly within 15 days after the clients’ check-out date from the hotel.
Any reservations registered after the above mentioned period, will not be accepted.
FAQ 6: What is the Reservation History?
By selecting Reservation History, you can see all registered reservations as well as their status.
FAQ 7: How can I exchange my points?
Visit our website www.aldemarhotels.com and click on the Travel Agents link.
After logging in Sunny Time by using your username and password, select “New Reservation”.
In the New Reservation Form, select “exchange points” in the field “Select action”.
Then, fill in all the details of your personal reservation and press “submit”, to update the Sunny Time System.
Please find below the Point-Table with the value of each overnight for your personal bookings.
POINTS TO BE EXCHANGED FOR 1 DOUBLE ROOM (2 PERSONS)
| HOTEL | ROOM TYPE | POINTS | OVERNIGHTS | BASIS |
| Royal Mare Village Olympian Village Knossos Royal Village |
UPON AVAILABILITY(BASIC GV) | 70 | per overnight | HB* |
| Cretan Village Paradise Royal Mare Paradise Village Knossos Royal Village |
UPON AVAILABILITY(BASIC GV) | 100 | per overnight | AI** |
| *Half Board | **All Inclusive | |||
Please find below the exchange points policy for the third person in a Dbl. room with Garden View (see Paragraph “Special Conditions for the Point Exchange”, k)
FAQ 8: Facing technical problems? Any proposals for the improvement of the Programm?
Please contact the following e-mail address : g.fotopoulou@aldemarhotels.com
SPECIAL CONDITIONS FOR THE POINT EXCHANGE
| a) | Your personal reservation for a complimentary stay in the Aldemar Hotels must be confirmed 1 month prior to your arrival at the hotel. |
| b) | The booking of a complimentary stay with the Sunny Time Programme is a subject to the hotel’ s availability and refers exclusively to your personal use. |
| c) | Your reservartion for a complimentary stay must refer to the following dates: from the beginning of the season until 15th of June (15/06) and then from 15th of September (15/09) until end of season. |
| d) | The exchange of your points refers strictly to a Dbl. room with Garden View and not to Suites, Family rooms or Villas. |
| e) | The points collected by reservations of Thalasso Packages cannot be exchanged with Thalasso treatments or any other Thalassso services. These points are exclusively exchangeable with a complimentary stay in Dbl. room with Garden View. |
| f) | The reservations of your clients must be registered strictly within 15 days after the check-out date from the hotel. Any reservations registered after the above mentioned period, will not be accepted. |
| g) | Reservations that give points to Sunny Timers can only refer to dates after the subscription date to the Sunny Time Programme. e.g. When a Travel Agent becomes member of the Sunny Time Programm on the 15th of May, he/she will collect points for reservations made from that date on. |
| h) | The points collected from that point onwards will be exchangeable for the next two years from the client’s check-out date from the hotel. |
| i) | For the already existing Sunny Time members: the points collected until season 2006 (included) are valid until the end of season 2008. |
| j) | The Sunny Time Programme is adressed strictly to Travel Agents and not to a Tour Operator’s back office reservation department. |
| k) | The exchange points policy for the third person in a Dbl. room with Garden View is based on the following concept:
|
Please find below the Point-Table with the value of the additional (3rd) person per overnight for the booking you make for a complimentary stay.
Child up to 12 years old: PLUS 10 points/ HB*, AI**
3rd person over 12 years old: PLUS 30 points / HB*
3rd person over 12 years old: PLUS 30 points / AI**
*Half Board **All Inclusive
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