Quality is at the core of the corporate philosophy of Aldemar Hotels & Spa and defines it's objectives.In 1997, the company established the Quality Monitoring Department, a pioneering development for the state of affairs in the Greek tourism sector, which shapes and implements a fully-integrated, clearly defined policy in the following areas:

The following tests are performed within the framework of our continual quest for quality in the provision of services:
    

-	Continual Quality Audits of the services provided by the hotel units of Aldemar Hotels & Spa through questionnaires and ad hoc mini-surveys.
-	Quality Audits of the specifications and implementation in the provision of services (Mystery Guest Programs, Shopping Calls,Checklist Audit).
-	Critical Analysis of the statistical data compiled from surveys of financial indices followed by briefing of every section involved in the provision of services.

MARE VERDE ENVIRONMENTAL PROGRAM

The Mare Verde Environmental Program includes activities that contribute to the preservation of natural environment, the safeguarding the hotel's quality units and the provision of services.

	You can obtain regularly updated information on our environmental activities from the Development & Quality Monitoring Department of Aldemar & Spa. You can also register online for the Mare Verde program.
	You can visit the areas of environmental interest located in the vicinity of our hotels and referred to on our web site.

HUMAN RESOURCES

Powered by 1,600 employees, Aldemar supports an ongoing program of growth and development aimed at realizing the full potential of its human resources, which runs concurrently with the company's development and is in accordance with high quality specifications.