Enjoying your stay Enjoying your stay
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HomepageEnjoying your stay Enjoying your stay,Opening hours,Reservations , Cancellations, Medical advice, Mobile phones, Gym & Fitness Centre, Boutiques , Health Bar ,
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Opening hours  - ROYAL MARE THALASSO /SPA: 10:00 – 18:00
 - Fitness Area: 08:00 – 20:00 The Centre is open seven days a week Entrance for clients above 16 years of age.
Reservations You are strongly advised to book programmes and à la carte treatments before arriving at the Centre by phone, fax or e-mail so that we will be able to satisfy your demands on time. We request a credit card number to guarantee reservations.
Cancellations In case of cancellation from 1 to 5 days prior to arrival a 50% cancellation fee will be applied. Cancellation one day prior to arrival or no-show will regrettably be charged for the full amount. 24-hour notice to re-schedule your programme or treatment is required and subject to availability. Treatment packages are non-refundable, non-transferable and non-exchangeable.
Medical advice  - Our physician will be more than pleased to draw up your personalized programme (at additional charge) and prescribe the treatments for your needs. 
 - Our hostesses will then be able to determine your programme, scheduled alternately either in the morning or in the afternoon, subject to availability.
 - Guests are advised to book any desired additional treatments at the beginning of their stay.
Arrival time Guests are strongly advised to arrive at least 20 minutes ahead of time for their treatment. When late, duration of the treatment will have to be reduced.
Our little friends Younger guests (4-12 years) can enjoy the creative activities and facilities provided at the Mini-Club, while you are enjoying your treatments.
Mobile phones To ensure that our guests can enjoy the peaceful environment of our Centre, we request that all visitors keep noise to a minimum. The use of cellular phones is not permitted.
What to wear?  - For reasons of hygiene, we kindly ask that our guests shower before each treatment.  
 - For your own comfort, we suggest that you bring along two bathing suits, bathing sandals, a gym-outfit and gym-shoes. 
 - Bathing sandals, which must be worn at all times in the Centre, are complimentary for all guests having a 6-day package. Otherwise, they are available for purchase at the Centre’s Boutique. 
 - The garderobe employee will provide you with a bathrobe, a towel and a bathing cap -required in all swimming pools- for use in the Centre.
Gym & Fitness Centre A fully equipped Gym & Fitness Centre is at your disposal in the Royal Mare Thalasso/SPA. Qualified trainers are on hand for guidance and can supervise and implement personalized schedules. Daily activities such as programmes of gymnastics, stretching and aerobics are posted in the reception area. Personalized training on request.
Personal belongings A safety box for valuables is provided in your room. The management accepts no responsibility for the loss of money or valuables of any kind brought into the Centre.
Boutiques Two boutiques are available at the Centre, with bathing suits, the THAL’ION beauty products and other accessories.
Gift Vouchers An ideal gift… Gift Vouchers are available at the reception desk and both boutiques.
Nutritional advice Our nutritionist is more than happy to advise and create your personal diet programme following an in-depth assessment of your tastes and nutritional habits. Satisfying and balanced, the programme will allow you to lose weight, while savouring the famous Cretan diet, synonymous with health and longevity.
Health Bar Various herbal teas are served free of charge from 11:30 to 12:30 and from 15:30 to 16:30. Other beverages from the bar may be charged to your room account.
Service charges Service charges are included. You may want to express your satisfaction at your own discretion and it will be most appreciated as a reflection of service quality.
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